CCX users are those who use and/or purchase CCX or our affiliated services.
CCX services include, but not limited to the following:
Financial Services offered by CCX and our affiliates;
Storage Services offered by CCX and our affiliates;
Digital Asset/Currency Services offered by CCX and our affiliates.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We only collect information that is vital to the provision of our services. Personal information collected by us will be used for compliance purposes, which includes Know Your Customer (“KYC”), Anti-money Laundering (“AML”) and Counter Terrorist Financing (“CTF”) Regulations. Any information provided to us and our affiliated services is voluntary; by declining to provide us with such information, it may impede your use of our services.
The information that we collect includes, but not limited to:
Identification Information Full name, date of birth, age, nationality, gender, signature, phone number, home address, email, utility bills, passport number, driver’s license, national identity card details, photograph identification cards and taxation ID numbers.
Employment Information, job title and office location.
Operating system, browser, IP address, geolocation details, survey responses, security questions, information provided to our Customer Support team, public social network posts, and data collected via cookies.
WHY DO WE COLLECT THIS INFORMATION?
Create a Better Experience for Our Users. The collection of data will allow us to update and create new services that will better facilitate the needs of our users. For CCX, your financial information will be used to allow users to generate and view financial statements.
Ensure the Integrity and Safety of Your Personal Information. The collection of transactional information will allow us to identify any suspicious activity that may lead to fraud or loss of funds. This may include enhancing security mechanisms, combating malicious activities, and identifying and preventing activities engaged by third-party trading software (bots). As the crypto space is continuously changing, we are constantly improving our safety mechanisms to prevent the rise of new risks.
To Comply with Regulatory Requirements. The services offered by us are subject to international regulations, which requires us to collect your personal information. The information we collect and store into our database will be used for the sole purposes of complying with the international KYC, AML and CTF Regulations, in addition to other regulations which oversees the operations of our services. Certain information which is pursuant to these regulations include personal identification information, personal usage information, financial information and employment information.
To Enforce Our Terms in Our User Agreement
It is important for us to regulate our services and customers, enforce our agreements with a trusted third party, in addition to preventing and mitigating any potentially prohibited activities and violations of our User Agreement. For these purposes, it is essential for us to collect user data.
If we are unable to process your user information, you understand that we have the right to terminate your account, as we are unable to perform our services in accordance with our terms.
Securing Your Registration Details. This will enable you to safely and securely access your account whenever and wherever you are.
Ensure Quality Control. We store user information for quality control and staff training, to ensure we provide users with accurate information.
Marketing Activities. We may send you marketing or promotional offers to inform you of our or our affiliates’ events, to deliver an efficient target marketing; and to provide you with promotional offers based on your preferences for communication.
Who Will We Share Your Information with
Information that CCX collects will be shared with:
Regulatory authorities overseeing KYC, AML or CTF compliance
HOW IS YOUR INFORMATION PROTECTED?
We emphasize the importance our user’s privacy, hence the reason why we have implemented multiple security measures to ensure that your user data is secure and free from unauthorised access, alteration, disclosure and destruction.
OBTAINING INFORMATION THROUGH THIRD PARTY SOURCES
We will occasionally obtain information about you through a third party. Information will only be obtained as required and permitted by applicable law. Information collected by us includes public databases, credit bureaus, resellers, channel partners and social media platforms.
AUTOMATICALLY COLLECTED DATA
We will receive and store certain data whenever you interact with our services. Data collected consists of any category listed under personal usage information.
WHY WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES
CCX will never sell or rent your personal information. We will only share your information under the following circumstances:
We may share your information with a third party provider of identity verification services for the purpose in order to prevent fraud. These third party services will store your information, however will only use this information for purposes of identity verification.
We may share your information with our affiliated service providers. These affiliated service providers may include, debt collection service agents, marketing firms and technology services. All affiliated service providers are contracted to solely use this information for purposes that as agreed upon with CCX.
We may share your information with law enforcement officials or other entities when required to do so under applicable law.
We may share your information with law enforcement, officials, or a trusted third party when we are compelled to do so by subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement or any other applicable policies.
HOW WE PROTECT AND STORE PERSONAL INFORMATION
We ensure the safety of your personal information through maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations.
CCX cannot guarantee that any loss, misuse, unauthorised acquisition, or alteration of your data will not occur. Please note that users play a critical role in ensuring the security of their own personal information.
PERSONAL INFROMATION RIGHTS
With CCX, you have a right to access, object, amend and delete your personal information.
You can object to our use of your personal information at any time and you may have the right to object to our processing of some or all of your personal information; with each request being reviewed on a conditional basis.
If you wish to exercise any of these rights, please contact us as set out below.
HOW YOU CAN ACCESS OR CHANGE PERSONAL INFORMATION
You are entitled to review, correct, amend or delete your personal information. You may do this by contacting us at info@CCX.com
If your CCX account is closed or terminated, we will keep your account information in our database for 6 months. This ensures that those who are attempting to avoid fraud, cannot achieve this by simply closing or terminating their account. When your account is closed or terminated, your information will not be used by CCX for any further purposes, which includes being sold or shared to a trusted third party.
GENERAL DATA PROTECTION REGULATIONS
You have the following rights:
1. You have the right to withdraw your consent to process your personal information;
2. You have the right to request that we provide you with a copy of your personal information held by us. This information will be provided in a timely manner, however such requests are subject to certain fee associated with the gathering of information (as permitted by law), unless such provision adversely affects the rights and freedom of others;
3. You have the right to request for us to update your personal information, which you believe is incorrect or inaccurate;
4. You have the right to request the removal of your personal information which:
is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
was collected in relation to processing that you previously consented, but later withdraw such consent; or
was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing.
Right to Data Portability If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller” that is technically feasible, unless exercise of this right adversely affects the rights and freedom of others. A “controller” is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of your personal information.
Right to Restrict Processing You have the right to restrict or object to how we process your personal information, when one of the following circumstances applies:
a. You contest the accuracy of your personal information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your personal information.
b. The processing is unlawful and you oppose the removal of your personal information and request the restriction of its use instead.
c. We no longer need your personal information for the purposes of processing, but it is required by you to establish, exercise or defend legal claims.
Restricted personal information shall only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.
Notification of Removal, Rectification and Restriction We will communicate any rectification or removal of your personal information or restriction of processing to each recipient to whom your personal information has been disclosed to, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients upon your request.
Right to Object to Processing Where the processing of your personal information is based on consent, contract or legitimate interests, you may restrict or object, at any time, to the processing of your personal information as permitted by applicable law. We can continue to process your personal information if it is necessary for the defence of legal claims, or for any other exceptions permitted by applicable law.
Automated Individual Decision-making and Profiling You have the right to not be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effect on you, with the exceptions applicable under relevant data protection laws.
If you believe that we have infringed on your rights, we encourage that you contact us prior to lodging a complaint with a supervisory authority, so that we may attempt to resolve the dispute formally. Please contact us at email@example.com
If you have any inquiry about our Private Policy, please contact us at firstname.lastname@example.org